SafeAssign and the "Not Logged In" Error

If SafeAssign will not open for you (or your student) or if you (or your student) get a message saying that you are not logged in to SafeAssign, here are a few things to try:

1. Try a different web browser.  For instance, if using Safari 4 on the Mac, try installing Firefox. If using Firefox on the PC, try using Internet Explorer.
2. Make sure you are allowing pop-ups from mycourses.atsu.edu and mycourses9.atsu.edu in your web browser.
3. Make sure your web browser is set to accept 3rd-party cookies.

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How do I set my browser to accept 3rd-party cookies?

Setting your web browser to accept 3rd-party cookies can help with various software such as Bb CE8, Bb 9.1, Elluminate, SafeAssign and others.

These instructions are for a variety of web browsers.  If you cannot find the setting in your particular web browser, please contact the Helpdesk.

Enabling 3rd Party Cookies:

Safari (Mac)

1. Go to the Safari drop-down menu.
2. Select Preferences.
3. Click Security in the top panel.
4. Under 'Accept Cookies' select the option 'Always.'

Firefox 3.x (PC)

1. Click Tools > Options.
2. Click Privacy in the top panel.
3. Select the checkbox labeled 'Accept cookies from sites.'
4. Select the checkbox labeled 'Accept third-party cookies.'
5. Click OK.

Firefox 2.x (PC)

1. Click Tools > Options.
2. Click Privacy in the top panel.
3. Select the checkbox labeled 'Accept cookies from sites.'
4. Click OK.

Internet Explorer 7, 8, 9 (PC)

1. Click Start > Control Panel. (Note: with Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
2. Double-click the Internet Options icon.
3. Click the Privacy tab.
4. Click the Advanced button.
5. Select the option 'Override automatic cookie handling' under the Cookies section in the Advanced Privacy Settings window.
6. Select the 'Accept' or 'Prompt' option under 'First-party Cookies.'
7. Select the 'Accept' or 'Prompt' option under 'Third-party Cookies.' (Note: if you select the 'Prompt' option, you'll be prompted to click OK every time a website attempts to send you a cookie.)
8. In the Internet Options window, click OK to exit.

IE 6 (PC)

1. Click Start > Control Panel. (Note: with Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
2. Click the Advanced button.
3. Select the option 'Override Automatic Cookie Handling.'
4. Select the 'Accept' or 'Prompt' option under 'First-party Cookies.'
5. Select the 'Accept' or 'Prompt' option under 'Third-party Cookies.' (Note: if you select the 'Prompt' option, you'll be prompted to click OK every time a website attempts to send you a cookie.)
6. In the Internet Options window, click OK to exit.
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-Brent